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SHIPPING POLICY
A legal disclaimer
Effective Date: 114/2024
At Grandmaster Martial Arts Academy, a program of The Grandmaster Project, we are committed to ensuring that all orders for uniforms, apparel, training gear, and merchandise are processed efficiently and delivered in a timely manner. This Shipping Policy outlines how we handle and fulfill product orders placed through our academy.
1. Processing Time
Orders are typically processed within 5–7 business days (Monday through Friday, excluding holidays). Some specialty or custom items (such as embroidered uniforms or personalized gear) may require additional processing time, which will be communicated at the time of purchase.
2. Shipping Methods and Delivery
We currently offer standard shipping within the United States. Delivery times vary depending on your location and carrier, but most orders arrive within 7–10 business days after processing.
We partner with reliable carriers such as USPS, UPS, or FedEx to ensure safe and timely delivery. Tracking information will be provided when available.
3. Local Pickup
For your convenience, we offer free in-person pickup at the Grandmaster Martial Arts Academy during regular class hours. You will be notified when your order is ready for pickup at our front desk.
4. Shipping Costs
Shipping costs are calculated at checkout and are based on the weight, size, and destination of your order. From time to time, we may offer free or discounted shipping promotions for select products.
5. Delays or Issues
While we strive to meet all estimated delivery times, delays caused by carriers, weather, or unforeseen circumstances may occur. We are not responsible for delays once a package has been transferred to the shipping carrier.
If your order has not arrived within the expected timeframe, please contact us and we will help track your shipment.
6. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please notify us within 7 days of receiving your tracking information. We will work with the carrier to resolve the issue or provide a replacement when possible.
7. Returns and Exchanges
Please refer to our Return and Exchange Policy (if applicable) for details on how to handle incorrect or defective items.
8. Contact Us
For any questions regarding shipping, delivery times, or order status, please contact:
Grandmaster Martial Arts Academy
A Program of The Grandmaster Project (Nonprofit 501(c)(3))
Email: info@grandmastermartialarts.com
Phone: [703-307-9697
Address: 14550 Lee Road, Chantilly, VA 20151